Joint Fall Kickoff Meeting

Joint Fall Kickoff Meeting Greater Detroit Section, Ann Arbor Section Automotive Division

Date: Thursday, September 18, 2014
Time: Snacks/ Networking: 5:30 PM Program: 6– 7:15 PM
Location: Lawrence Technological University (LTU)
21000 W. 10 Mile Rd., Southfield, MI 48075

Admission to This Meeting is FREE of Charge!

Strategic Goals and Direction of American Society for Quality (ASQ)
Chief Executive Officer of ASQ, William J. Troy will share the organization’s strategic goals and direction. Troy directs the organization’s mission to champion and advance quality and quality tools throughout the world. His main duties include ensuring the alignment of the organization’s resources with strategies and goals established by ASQ’s Board of Directors. He also works with ASQ’s volunteer member leaders and with staff to achieve the Board’s intent for the Society. Additionally, Troy represents ASQ as a Board member of the ANSI-ASQ National Accreditation Board, Exemplar Global, and the Baldrige Foundation

William J. Troy joined ASQ as Chief Executive Officer in 2014. His experience is built on service, high performance, and integrity gained in the military through a 38-year U.S. Army career, from which he retired as Lieutenant General (3 stars). His most recent position was director of U.S. Army staff at the Pentagon. Troy served in a variety of command and staff positions in Europe, the United States, Asia, and the Middle East. His assignments have included interactions with senior military, government, William J. Troy and business leaders.
While in the military, Troy was a frequent public speaker. He is also the author of several articles, including: “Caught in the Net: Lessons from the Financial Crisis for a Networked Future,” with Gautam Makunda (Harvard Business School); “Funeral Duty,” in the Washington Post; and “Is the Army Out of Step in the Joint Arena?” in Army Magazine.

RSVP to for food count by September 16th!
Questions: Contact Steve Sibrel 248-760-8252

Job Seeking in the 21st Century

Sponsored by ASQ Section #1000

Job Seeking in the 21st Century with John Clark

Saturday February 22, 2014
8:00 AM – 4:30 PM
Club Venetian Banquet and Conference Center
29310 John R. Road, Madison Heights, Michigan 48071
Includes continental breakfast and lunch
(Please notify of us any special dietary requirements when you pre-register)
Event is open to ASQ members and non-members
To pre-register, send an email with your name and ASQ member number and the names of any guests to:
– 0.85 Recertification Units (RU’s) –
08:00 AM – 08:30 AM Registration, Continental Breakfast, Networking
08:30 AM – 08:45 AM Opening Remarks, Agenda Review, Section Announcements
08:45 AM – 10:15 AM Module 1: The Resume
10:15 AM – 10:30 AM Break
10:30 AM – 12:00 PM Module 2: Social Media & Networking
12:00 PM – 01:00 PM Lunch
01:00 PM – 02:15 PM Module 3: Interviewing
02:15 PM – 02:30 PM Break
02:30 PM – 03:30 PM Next Steps
03:30 PM – 04:30 PM Resume Review

Lean Continuous Improvement Workshop in Grand Rapids

This 6 hour workshop is designed to introduce personnel to the concepts that govern Continuous Improvement, lean manufacturing systems and the tools that are used in the process with a focus on process mapping as one of the key tools.

Friday, January 10, 2014 9 AM to 3 PM

Bluff Banquet and Conference Center2035 28th Street SE

Grand Rapids, MI 49508

Cost per person is $ 175 ($ 130 if ASQ Member)
10% discount for 3 or more from the same organization

Includes handouts

Light lunch included
0.5 RUs awarded

The workshop is a facilitator-led program with two activities planned. Participants perform a manufacturing simulation to demonstrate how “unlean” systems operate. They are then given a chance to “improve” the system and run the simulation again. This is followed by a discussion of lean manufacturing. Participants then have a chance to operate a lean manufacturing system
and compare its operation and performance against the first two runs.
After this course, participants will be able to:
 Support implementation of lean manufacturing systems at their facilities
 Describe lean manufacturing concepts as they relate to manufacturing systems
 Apply those concepts in a manufacturing simulation
 Describe ways to improve the manufacturing systems in their facilities

Joseph Buonodono Is Continuous Improvement Group Manager for Johnson Controls in
Holland, Michigan. He is a Master Trainer for lean manufacturing as well as a Program Leader
for Kepner-Tregoe problem solving. He regularly conducts shop floor improvement projects and
works to resolve quality concerns in plants. In his 25 year career, he has held roles in product
design, manufacturing engineering and industrial engineering. He currently resides in
Hamilton, Michigan.

To register go to Events page calendar and select the Jan 10th workshop link.
Note there is one for ASQ members, and one for non-members.

March 2013 Dinner Meeting

The Saginaw Valley Chapter of the American Society of Quality is pleased to announce a presentation from:


Mr. Gregg Young

Author of

Reasoning Backward: How Sherlock Holmes Can Make You a Better Problem Solver

An introduction to the Holmes’s (and Dorian Shainin’s) approach to solving quality issues will be provided as well as a contrast between this approach and other more common methods.  Participants can expect several hands-on problem solving examples and a detailed explanation of the most powerful of the Holmesian tools.

When:  Monday March 4th, 2013

Time: 6:00 p.m.

Where: Pi’s Restaurant– Banquet Room Pi’s Restaurant,

1815 South Saginaw Rd Midland, MI 48640


About the speaker:

 Gregg Young has helped companies solve problems, improve quality, increase profits, and develop successful new products in his capacity as President and Founder of Young Associates, Inc. ( Gregg spent over 30 years solving problems, leading teams, and teaching problem solving skills in both large corporations (including 20 years at Dow Chemical) and in several small businesses. He experienced both successes and frustrations, so he studied dozens of processes searching for best practices he could add to his clients’ processes so they would deliver bigger results faster. When he discovered that best practices do exist, it sparked his passion to share this knowledge, so that anyone can solve problems as effectively as Sherlock Holmes solved crimes. He is the author of three books. The first two focused on upgrading business processes by adding these convergent, observation-based methods to existing processes. His latest book, Reasoning Backward: How Sherlock Holmes Can Make You a Better Problem Solver, adapts these techniques for students as well as businesses, providing everyone with the skills they need to solve problems effectively and create a competitive advantage in the global marketplace. You can email him at

Directions:  I-75 to U.S 10 West, Exit US-10-BR / M-20 toward Downtown Midland, take ramp right and follow signs for Patrick Rd, left onto E Patrick Rd 0.1 mi, right onto S Saginaw Rd 0.2 mi


Cost:           $ 16.00 for members

                   $ 18.00 for non-members

                   *** Special student and unemployed rates.


Please RSVP by email:

The local ASQ Chapter cordially invites you and your friends to join us.  Everyone is always welcome!

Pi’s Restaurant 1815 South Saginaw Rd, Midland MI 48640 (989) 832-5848


Quality Seminar & Workshop – Feb 23

Social Media, Jobs and Career Development sponsored by Greater Detroit and Ann Arber, ASQ sections.

This workhop is being held on February 23, 2013 on   Resume and Job  Hunting.

Date:  Saturday, February 23, 2013

Time:  Registration:8:30 AM -9:00 AM

Program: 9:00 AM -3:30 PM

Special Lunch Speaker 12:30 PM

Location:  Wayne State University, Oakland Center, 33737 W. 12 Mile Road,Farmington Hills, MI 48331

Speakers:  John Clark and Kathy Pohutsky

Look for details in our recent ASQ newsletter that was just sent, if interested.

Feburary Newsletter

Section Loses Long Time Friend

The Saginaw Valley Section of the ASQ was saddened by the recent passing of our esteemed colleague, Dr. Shantakumar Palaniswami.  He was known as just Kumar to all of his many friends.  Kumar served in many capacities during his long association with the ASQ.  Professor Kumar was an outstanding leader in the Business School at Central Michigan University.  Regarding the ASQ, Kumar is best known for his work with the Central Michigan University Student Section. 

The members of Saginaw Valley Section of the ASQ offer our condolences to Kumar’s immediate family and his extended CMU family

Continue Reading

November Newsletter

September Dinner Review

In September, a joint dinner in partnership with NAPM and APICS was held.

At this meeting, Brian Nixon presented “The Sales Matrix, Buyer Types and Buyer Behaviors.”

September 2012 Dinner Meeting

Brian Nixon presenting “The Sales Matrix, Buyer Types and Buyer Behaviors.”

He discussed the “old days” where the salesperson was a jack of all trades and master of none.  In today’s different environment, companies have developed a strategy of a sales buying process for decision making.  Sales people need to know the purchasing and buying process.

He reviewed several buyer types.  These include the user buyer who is the end user of the product, the technical buyer who is interested in technical specifications and training, and the economic buyer who is focused on cost and return on investment where the quality of the product is important.  Each of these basic buyer types effects buying criteria and behavior.

The key take away is that organizations should be able to articulate a buying process for all (sales, purchasing, and quality) to understand.  A salesperson’s role is to understand this buying process and ask the right questions to uncover and understand buyer types and behaviors.


Teach 5S with This Fun Exercise

During the October Dinner Pre-Meeting, we played a shortened version of the 5S Numbers Game.  This is a great way to demonstrate the power of the Lean principle of 5S (Sort, Set, Shine, Standardize and Sustain).  Participant handout material for the game and a facilitator guide can be found at the website link below.


October Dinner Review

At the October dinner meeting, Mr. Lee Johnson gave a presentation titled “Quality in an Alien Environment.”

Lee has had an extensive quality career and will celebrate his 40th anniversary as an ASQ member next year.  Lee focused most of his presentation sharing stories from his experiences as a DoD contractor servicing the U.S. Army in Kuwait, Iraq and Afghanistan, and from his time in Libya providing services to the Libyan Government.

October 2012 Dinner Meeting

Mr. Lee Johnson giving his presentation titled “Quality in an Alien Environment.”

As you can imagine, these were not your average quality issues.  While many of us have our own stories about our companies becoming ISO certified, it was impressive that Lee helped get this done in two concurrent theaters of war.

One of the themes that Lee focused on was just how much we take for granted in basic quality principles that cannot be assumed to exist in third world countries.  For example, we may take for granted that people will use the right tool for the job, but how to do you get the point across to follow standard work instructions when you find a person in the field “hammering” a screw with a rock?  In addition, it was not uncommon to train someone the exact way to do a job and watch them do it properly.  However, as soon as you left, they would return their old way of doing it.

Another story was about just getting people to work and staying there. Some employees were paid for each day worked and a full day was defined as a minimum of four hours.  As can be predicted, some employees left after four hours.

It wasn’t all work during Lee’s travels either.  He showed pictures of a site seeing trip he went on.  Libya happens to be home to some of the most spectacular and unspoiled Roman Empire ruins.  There were many other positive experiences that these assignments allowed Lee to have.  However, not all of the stories Lee shared had happy endings.  He and his wife talked about the many friends they have made across the globe.  One of these friends included US Ambassador Chris Stevens.  He was one of the four Americans killed in the embassy attacks in Benghazi on September 11th of this year.  Just one more reminder of the things we may take for granted in our “normal” quality environment.