October 2014 Newsletter

ASQ Presents!™ “Career Transitions”
Over the course of your career you may change jobs numerous times. Sometimes due to poor economic conditions, changing jobs may not be something of your own choosing. When changing careers, the quality of the result depends upon planning and enthusiastic pursuit of the plan. No matter why we may be making a career change, a positive attitude and realistic goals will often make the difference. As we are slowly emerging from the long economic slump perhaps you are considering a career change or are in the middle of the process. We thought that it might be useful to share some of your fellow member`s experiences with you as you proceed. There are many factors and things to consider, that impact the career change decision and process such as; age, experience, self-employment, skills, type of job desired. The strategies and experiences of four different people will be presented so that you can learn from your colleagues, and avoid the pitfalls while learning to leverage their successful techniques. The four people listed below represent a cross section of career decisions and strategies along the career path:

• David Kazmierski – College to New Hire Transition
• Anita Kenworthy – Seasoned Career Transition
• Curt Pawloski – Self-Employed Networking
• Shelly Wearn – Internal Job Transition at same company
Monday, November 3rd at 6:00 p.m. at Sullivan’s in their banquet room on M-46 in Saginaw.
5235 Gratiot Rd, Saginaw, MI 48638

Pre-Meeting: Discussion on ASQ Salary Survey (0.1 RU’s)

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ASQ Member Value
Your section is taking action to increase “value” to you as a member. Here are some of our actions.

At the October tour of Fabiano Brothers, we raffled off two $25 VISA certificates.

At our dinner meetings, we will be raffling off annual ASQ memberships. This can be up to a $146 value. The first one will be at the November dinner. Everyone attending the meeting will be entered into the drawing. You must be present to win.

The second membership will be drawn at the last dinner meeting of the season (April or May). In this raffle, you will have an entry for each dinner meeting you’ve attended. You need not be present to win, but attendance increases your odds.

Also, at the dinner meetings, we will be raffling off Quality books. One winner will be selected from attendees and they will be able to chose from the books we have at the dinner (books may include “The Goal”, Juran’s “Quality Handbook” for example).

Even though our benchmark data shows that our dinners are already more affordable than our peers, we are offering special subsidies. Student members can attend for $5 (their first meeting is FREE). Unemployed members can attend for $10. For the November meeting we will be charging $14 for members and $16 for non-members.

We are also soliciting recommendations, if you have an idea of how we can increase the value you get from your membership in ASQ, please contact us. E-mail Alec Laorr at alec.laorr@dowcorning.com.
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2014 World Conference (part II)
By Shelly Wearn

In our September Newsletter, Shelly shared her experience at the ASQ World Conference on Quality Improvement (WCQI) in
Dallas in May 2014. She reviewed Member Leader Training, the Exhibition Opening and the Keynote Addresses. In this
edition, she closes out her story with a review of the sessions and personal highlights.

Sessions
The WCQI is built around concurrent sessions and team presentations. As a result one has to plan in advance about which
sessions to attend. It is sometimes difficult to choose and you might not always get it right but I do encourage you to plan
to attend as many as possible in the given days. Amongst the ones I attended, here are the most interesting ones:

Minitab “Process Capability: History, Assumptions and Challenges”: As mentioned previously, this was right on topic for
an on-going issue I have been struggling with professionally.

Speed Networking – this selection was a bit calculated to push me out of my comfort zone and force some networking.
Plus it was good comparison for events we have done in our local section.

Supply Chain Issue Escalation Communication – the presenter’s focus was on IT related activity including remote workers, however, it did include good elements on planning for these issues in advance and having a systematic method for handling
them. A topic the speaker highlighted was that she has performed on-line audits successfully despite initial resistance and
shared a site www.eaudits.org with more detail. This is a method that I think we will be using as supply chains become more global, time is compressed, and funds are focused.

I also attended one of the Quality Impact Sessions for the first time. These are sessions where those teams who have submitted entries for awards review their projects for the judges as well as any interested participant. Ford Motor Company had a great example of an scrap reduction effort on foam defects in instrument panels. My company makes foams and it is one of the few chemical processing examples so I really appreciated the content. It is a good example of how you can tailor your experience to your needs. There is also an opportunity to volunteer as a judge for these sessions which I think would be a really interesting experience for a future conference.

Personal Highlight
During the Member Leader weekend events I met a woman from Malaysia who had traveled here to take the 6Sigma
Certification exam. She learned about ASQ by searching on-line for quality programs because there was nothing locally
available to her. It highlighted that there is a thirst for quality relevant training and opportunities worldwide. We are
fortunate to have such a great society as a platform for Quality related activities.

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ASQ Presents!™ “Fabiano Brothers Tour”
By Beth Hyde

Nearly 40 people attended the tour at the Fabiano Brothers facility in Bay City near Mackinaw Road on Tuesday, September 30, 2014 . This is their main beer distribution site. Fabiano Brothers is a premier beverage distributor providing licensed accounts beverages in central and northern Michigan as well as central Wisconsin. Established 1885 in the United States, they are a family owned business with over 125 years of service to the communities in our distribution area. They take pride in providing their customers with sales, delivery, and customer service teams that are efficient, dependable, and responsive to the needs of our customers. Fabiano Brothers, Inc. has been a family owned business since its inception. Based upon a firm foundation of tradition and integrity, the company continues to thrive under the leadership of the fourth generation of the Fabiano family.
Eric Markel, Director of Information Technology, started with an overview of the company’s operations. This included inventory control, FIFO and LIFO, distribution, ordering, getting right product to right place at the right time, and many other topics. He and Ron, the Director of Operations, then split the group into 2 and provided tours of the facility. This included main storage area, cooler area, recycling area, Graphics Design/Marketing area, offices, and data back-up areas. We then reconvened in the conference room for any follow-up questions.

They graciously provided some T-shirts for attendees and we thanked Eric and Ron for their time. We then did a raffle give-away of two $25 VISA gift cards out of the name of those who attended as part of our focus on Member Value for the section.


September 2014 Newsletter

ASQ Presents!™ September Tour

This season’s evening events will start with an opportunity for a tour instead of a dinner meeting. There will be no charge for this event.

The local ASQ Chapter cordially invites you and your friends to join us for a tour of Fabiano Brothers on September 30, 2014 at 7:00PM. Everyone is always welcome!

Fabiano Brothers is a premier beverage distributor providing licensed accounts beverages in central and northern Michigan as well as central Wisconsin. Established 1885 in the United States, we are a family owned business with over 125 years of service to the communities in our distribution area. We take pride in providing our customers with sales, delivery, and customer service teams that are efficient, dependable, and responsive to the needs of our customers.

Fabiano Brothers, Inc. has been a family owned business since its inception. Based upon a firm foundation of tradition and integrity, the company continues to thrive under the leadership of the fourth generation of the Fabiano family.

Our host will be Eric Markel – Director of Information Technology. He will provide a short introduction about the business and discuss some things like inventory control, FIFO and LIFO, how they assure that the right product gets to the right place at the right time, etc…

RSVP to randy.kazmierski@nexteer.com
989-757-1184

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ASQ Double Bucks

Are you ready?

The time has come to stand up and become a power player during the ASQ Step Up to the Plate New Member Blitz. And it’s easy to load the bases in your favor!

The pitch is simple: between September 1 and September 30, the more friends and colleagues you refer to ASQ, the greater your ASQ Bucks balance can increase. You can really hit a grand slam when the friends you refer become members by September 30, 2014.

Let’s get started: If you haven’t done so already, quickly assemble your team. Collect your MVPs from your Facebook, LinkedIn, and Twitter connections, and all your other social networks. Then get ready for a triple play …
1. Recruit ASQ members.
2. Provide prospective members with your name and member number to input on the referral portion of the member application.
3. Earn a referral reward of 10 ASQ Bucks every time you refer a member who joins. Watch your rewards accumulate and then spend your ASQ Bucks on many of ASQ’s products and training.

Go get ’em!
The ASQ Membership Team
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2014 World Conference (part I)

By Shelly Wearn

I was honored to represent our local section, ASQ1004, at the ASQ World Conference on Quality Improvement (WCQI) in

Dallas in May 2014.  While my primary purpose to visit was to participate in the Member Leader Training and professional development, it was a delight to participate in the conference. I am certain I am not alone in feeling this way. It’s the one place

I’ve discovered over my last fifteen years in quality where you don’t have to spend too much time explaining what you do

and find genuine interest in similar pursuits.  It’s very motivating… and fun.

 

There are great tips on ASQ website for making the most of the conference, which I did find helpful.  I recommend reviewing

these if you attend a future event.  I was fortunate that a colleague was also attending the WCQI so we did some targeted

selections to divide and conquer the sessions.  The use of tracks and levels in the sessions descriptions and organization can

be very helpful to developing a program that will be most effective.

 

Member Leader Training

As the local section Secretary, I was interested in getting updates on changes to how the organization is run and interactions

with the local sections.  ASQ is really re-focused and understands that it is the touch points at the local level which really

enhances member engagement.

 

For the section, I also finally realized that the enterprise-wide memberships, like Dow Chemical locally, only receive

information from one section which is based on the one employee who submits for the enterprise membership.  This was a

great learning for our local section on how to more effectively reach our geographic members.

 

Exhibition opening

For a pre-conference inauguration kind of day this was a packed to the rim day. The day started with opening of the exhibition area. The ones I loved were:

 

Minitab:  In part I have been struggling with a particular issue regarding how to analyze and present data which is

near detection levels so many zero or Non-detect values with occasional readings.  I have attended a session from Minitab where they presenting a potential paper for peer review on this topic.  It was great to have some time to

consult with them one-on-one.

 

Division booths – go CPI!

 

The team booths were really interesting to see examples of how colleagues are applying Quality principles

directly to their roles.

 

Keynote Addresses

The opening and closing talks of the conferences were the highlights for me. Erik Wahl – a very popular artist, author,

speaker, and philanthropist took stage as the opening keynote. He delivered an engaging talk on remaining creative and embellished the talk with making three paintings right there on the stage– Bono, Einstein, Steve Jobs.  I must admit I

wasn’t sure about this at first but it was a good reminder on remaining open to outside ideas and inspiration.  I can’t draw

so it is pretty amazing to watch an artist’s creative process unfold on stage in 1 hour.  Unfortunately, I did not win the

Bono artwork but happily 3 other ASQ members benefited with a piece to take home.

 

Commander Mike Abrashoff of the US Navy spoke about his experience of leading a ship. His ship became the

best ‘damn’ ship in the US Navy in his tenure.  Maybe it is just because my own father is a Navy Commander but it reminds

me that we define our own existence and often our own limitations.  We must be ever vigilant to redefining what is acceptable

and truly leading our companies to meet new challenges.

 

Alicia Davis of General Motors spoke about how the auto maker has benefited from merging the Quality and Customer

Experience functions. It was challenging given the widely publicized recalls at GM at that time but Alicia persevered despite

what I felt were some unprofessional questions from the audience.

 

The closing keynote was delivered by Michelle Rhee. Michelle led an effort to turn around the public school system in Washington, D.C. She delivered with amazing passion, sincerity, and timely wit. Battling all odds she reformed a broken

system and during her time as Chancellor of Washington Public School System. During her tenure, the school system

delivered excellent results for students in grades 8 to 10.

 

Part II will be issued in the next newsletter

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Section Board Positions

This year’s current board positions expire at year’s end. These terms run for a calendar year. We are always looking for people to get more involved and filling board positions. These positions will serve a term of January 1 to December 31.

 

Mandatory Board positions include:

Section Chair – Provides leadership and oversight to the member unit leadership. Prepares meeting agendas and is the presiding officer.

Secretary – Documents business and maintain records. Serves as the official correspondent.

Membership Chair – Recruitment and retention efforts.

Treasurer – Oversees funds. Maintains accurate financial records. Reports on financial condition at times directed by the bylaws and policies and procedures. 

Internet Liaison Chair – Develop and maintain a continuous reliable source for member unit information via the Internet.

Audit Chair – Coordinate and manage the audit of section financial information as determined by society policies and procedures.

 

Other Board positions include:

Vice Chair – Performs duties as directed by Chair in support of the organization’s mission and goals. This position does not succeed to the position of Chair following the end of the first term.

Programs (dinner meetings) – Plan and implement member unit programs and activities.

Student chapter chair – Coordinate and oversee any ASQ Student Branch by serving as the liaison between the sponsoring section and the branch while mentoring the student leaders in the management of the branch.

SMP (QMP) chair – The quality management process (QMP) emphasizes the importance of: Assessing member needs and expectations; Developing an annual business plan and operating budget; Measuring member units performance.

Examining/Proctor – Advises division members on the qualifications of advancement in membership grade and makes recommendations to the Society’s Examining Committee Chair for advancement in to the membership grade of Fellow.

Newsletter Editor – Ensure that members receive an informative newsletter on a consistent and timely basis by coordinating the content, publication and mailing of the newsletter in a manner consistent with the member preferences for communication.

Publicity chair – Ensure that section meetings and programs are publicized through a variety of media outlets reaching the membership and local community in a timely manner.

Recertification – Coordinate and manage section activities related to ASQ’s recertification program. Help section members with the recertification process.

Voice of Customer (VOC) chair – The person in this role responsibilities include working with leadership to collect and utilize voice of the customer data to recommend appropriate programs and services.

Nominating chair – Identify and nominate, with the nominating committee, qualified individuals for the minimally required elected positions as listed in the division management agreement or the section operating agreement.

There are a variety of compelling reasons to become a part of the Saginaw Valley ASQ: networking beyond your work-place, an opportunity to provide vision and voice to your local quality community,  a chance to hone your interpersonal and leadership skills, and RU points towards recertification (full year terms are 2.0 credits for elected officials and 1.5 credits for member leaders). Please consider serving the quality community by joining the Saginaw Valley Section ASQ.

If you have an interest in any of these roles, please submit names of nominated individuals to Shelly Wearn, Secretary, via e-mail at shelly.wearn@dowcorning.com by October 1, 2014.

For more information, please contact Lori Seguin, Nominating Committee Chair, at smlz@charter.net or(810)793-7621.

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Certification Training Opportunities

CQA Certification

Launch your career with CQA certification!
Join ASQ Fellow Tony DeMarinis ONLINE ten Tuesday evenings from 5 to 6:30 PM E.S.T. starting September 23rd and
become a Certified Quality Auditor by the new year!  Register at https://asq0111-cqa09-2014.eventbrite.com

Multiple Certification Options

No traveling to class rooms, participate in these classes from your desktop, laptop, or tablet!! On line certification test preparation is available from Alpha Training And Consulting.   For more information visit http://www.alphatc.com/


May 2014 Newsletter

ASQ Presents!™ – 2 Firefighters, 2 Days, $20 Million
By Beth Hyde
The Feb 13, 2014 ASQ Dinner meeting was held at Apple Mountain Resort and had 30 attendees from ASQ, NAPM (National Assoc of Purchasing Management) who partnered with us, and six fire service attendees from around Michigan including two fire chiefs and one interim fire chief.Our Speakers were Rob Pease and Brad Brown who are Strategic Planning Officers with the Grand Rapids Fire Department (GRFD). Their presentation highlighted the lean journey of the City of Grand Rapids Fire Department. As an organization with over 150 years of service to the community and steeped in tradition, the GRFD was historically slow to change and quick to embrace their monolithic culture. Much like the rest of the State of Michigan, the city was diving deeper into financial uncertainty and was trying a multitude of management methods to stave off the persistent budget reductions and accompanying personnel layoffs.

Reaching a critical point, a group of local business leaders suggested the municipality employ lean techniques to correct the dated and inefficient systems that had been built over the last several decades. It was at that moment in time that the City of Grand Rapids decided it would do whatever it takes to be an outstanding city. Fire Chief Laura Knapp sent Rob Pease and Brad Brown to the initial two day training which utilized the “Managing to Learn” text by John Shook. They used A3 form which is an “11X17” sheet of paper format to document key root causes and potential solutions that produced a sustainable ROI. These A3’s were key to communicating needs up and down their organization and justifying investment.

Months of research, revisions and mentoring sessions by city leadership led to a successful A3 presentation to the transformation advisor committee and city council. This process was able to secure $928M for new apparatus containing compressed air foam, ergonomic deployment features, much lower operating costs and all the necessary training for implementation. Most importantly the new apparatus will alter the current rigid operational model and start to create a needed flexibility for altered inputs. The annual savings are expected to be $1.3 Million with a lifetime savings of $20.8 Million. This success has spurred numerous other projects in the GRFD and has raised the bar for the City of Grand Rapids.

They are working on projects that align with their identified 4 foundational pillars of sustainability for theGrand Rapids Fire Department Strategic Plan: Emergency Response, Training, Prevention and Wellness. Other project examples include use of continual Kaizen activities targeted at the Prevention Pillar on Public Safety through a Residential Safety program. They used own investments as well as government grants to install 10,000 fire alarms to date in residences across Grand Rapids area. They initially targeted neighborhoods with greatest risk due to fire occurrences and older infrastructure and are already seeing results of reduced fires. They even worked with suppliers to move to bulk packaging to avoid the time to remove individual packaging from fire alarm units.

Their last example was using the Value Stream Mapping tool in an Apparatus Reset Plan. This is to replace their key assets on an ongoing basis by level loading the investments over time. This allows them to manage investments in a proactive way and to manage the age of their fleet. They noted that communication is critial and always an area for continuous improvement to target the right time and frequency of communication to key stakeholders.

 

Grand Rapids Fire Dept. Strategic Planning Officers Rob Pease and Brad Brown Presenting to Group

Grand Rapids Fire Dept. Strategic Planning Officers Rob Pease and Brad Brown Presenting to Group

 

Rick Donahue – Bangor Fire Chief, Mike Snyder – Director of Safety & IH at Dow Corning, Rob Pease and Brad Brown – Presenters from Grand Rapids Fire Dept, Chris Coughlin – City of Midland Fire Chief

Rick Donahue – Bangor Fire Chief, Mike Snyder – Director of Safety & IH at Dow Corning, Rob Pease and Brad Brown – Presenters from Grand Rapids Fire Dept, Chris Coughlin – City of Midland Fire Chief

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Lean and Six Sigma Conference – Sustaining Results through a Culture of Quality 

By Greg Striebel

Once again the ASQ L&SS conference was held at the Pointe Hilton Tapatio Cliffs in Phoenix, Arizona.  I believe that I heard it was the eighth consecutive year … and let me say a fantastic first experience for me.  Maybe I should qualify that … with Saginaw temperatures in the low teens as I left and Phoenix temperatures in the low 80’s as I arrived, how could it not be fantastic!  Ahhh Michigan winters!

The theme for the conference was “Sustaining Results through a Culture of Quality” and the focus areas were: 1) New/Unique Applications of Lean and Six Sigma, 2) Lean and Six Sigma in Service, 3) Change Management, and 4) The Human Side of Lean and Six Sigma.  The organizing committee did a nice job of including key note speakers and presenters that fit the theme and focus areas quite well.  A few of note were Christian Ahlmann’s presentation on “The Six Sigma Ranch”.  He spoke on voice of customer and the application of the Kano needs framework to his wine business which led them to work on making great wine AND great experiences for their customers.  Tony Kern’s presentation on “Blue Threat” and Human Error helped us to think about the human side of improvement and the prevention of human error.  Julie Sisson shared her PhD dissertation on Successful Lean Implementation in the United States and provided a model for Lean Implementation, Shane Yount talked about Process Based Leadership and the importance of scorecards (“Are you winning or losing?”), Bill Peterson shared his approach to applying Lean to Business Processes, and I could go on and on.

Some other highlights included networking with folks from around the world and coming to the conclusion that we’re doing well with our Six Sigma and Lean deployments at Dow Corning; we have some work to do in some areas but are on par or excelling in many areas as well.  I was able to get some advice from a few attendees and help some others with their Lean deployments.  The folks from Minitab and JMP taught me a few new tricks for data analysis.  But perhaps the most notable was getting to sample some of that 6S wine (don’t tell my boss that the wine was the most notable!).

So, would I do it again … absolutely, I came back with some nuggets to apply and am re-energized.  The theme of the event was great (Sustaining Results Through a Culture of Quality) … but it would have been nice to bring some of that Arizona sunshine home to sustain some mid-Michigan snow melting results!

Lean Conference

Lean Conference

Evidence that nicer weather existed this past February

It was tough, but someone had to do it

It was tough, but someone had to do it

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Joint Technical Society Dinner Meeting
Wednesday, June 11, 2014
A Zoo and Garden of Nanoparticles: Tales of Worms, Caterpillars, Bamboo, and CloverProfessor Axel H. E. Mueller, Professor and Fellow of the Gutenberg Research College, Institute of Organic Chemistry, Johannes Gutenberg University, Mainz, Germany

Abstract

This lecture will cover the synthesis, properties, and applications of a number of nanoparticles, both soft (organic) and hybrid (organic-inorganic). These nanoparticles resemble natural objects and are made either from molecular brushes or by self-assembly of block copolymers. They have a large number of interesting properties, such as stabilizers for emulsion polymerization, compatibilizers for polymer blends, or transport vehicles for multiple different types of payloads, such as drugs, DNA, or fluorescent dyes.

Date

Wednesday, June 11, 2014

Time

Social 6:30 p.m. • Dinner 7:00 p.m. • Program 8:00 p.m.

Location

NADA Center, Northwood University, 4000 Whiting Drive, Midland, MI 48640, Phone: (989) 837-4277

Cost

$25 for SPE and ACS members (or members of other professional societies such as AIChE, ASM, etc.) and guests, $15 for students. Note: Individuals who make reservations for the dinner meeting and do not attend will be charged the same as if they had attended the meeting.

Reservations

Reservations can be made via phone, fax, or e-mail to Molly Warren-Haycock at MMI. Reservations must be received no later than Wednesday, June 4, 2014. Phone: (989) 832-5555, ext. 554, Fax: (989) 832-5560, or E-mail: warren-haycock@mmi.org

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ASQ Presents!™   – Navigating Our Way Through the Changing Terrain of Healthcare

By Alec Laorr

The April 23rd, 2014 ASQ Dinner at China Palace to hear Dr. Lydia Watson of Mid-Michigan Health speak about the role of quality in her organization was well attended.

To frame her discussion, Dr. Watson started by showing several government statistics related to Quality and Safety in Healthcare.  Did you know that one in seven Medicare patients will experience an “adverse” event when seeking care.  Did you know that 98,000 patients will die from errors?  It is also estimated that our healthcare system has an estimated $700 Billion in annual waste.  The largest contributor is unnecessary care or unwarranted use at 40%.  This includes things like over testing or over treating to avoid the fear of lawsuits.

To address this waste, our system must change the focus from quantity to quality.  There are three programs that she reviewed related to this.  They were the Hospital Readmissions Reduction Program, the Hospital Acquired Condition and Value Based Purchasing.  Readmissions have to do with being discharged from a hospital and having to return for treatment.  Hospital Acquired Conditions are going to a hospital and have something new go wrong like picking up an infection.  Value based purchasing has to do with matching the right care for the situation. She talked about the intent of these programs as well as some issues that we could all relate to in our own jobs like poor measurement systems, unintended consequences and needing good management support and involving floor level workers.

Dr. Watson discussed some critical success factors for implementing improvements.  These were focusing on Quality and Safety from the top down, implementing a variety of quality improvement strategies, getting quality embedded into the culture, a transparent variance reporting system and engagement of physicians.  She highlighted a timeline in 2013 that her organization has been on for this transformation.  This included a new CEO, the creation of her role and bringing Patient Experience and Corporate Performance Management under the Quality umbrella.

She than reviewed a series of specific tools that they are using like Plan Do Check Act, Journey of Excellence posters which are aligned to corporate priorities, and a new on line incident reporting system. 

Pre-Meeting Topic

April’s pre-meeting topic focus was on multitasking.  We had a presentation and hands on exercised based on “The Myth of Multitasking” by David Crenshaw.  In this demonstration, we all wrote the sentence “multitasking is worse than a lie” and wrote out the numbers “1 through 27.”  We did two rounds of this which were timed.  In round one, we had to switch between writing a letter and writing a number and in round two we wrote all of the letters first and than the numbers. 

This entertaining exercise demonstrated that multitasking is really “switch tasking” from one activity to another very quickly.  It also showed that when doing this, overall tasks take longer, mistakes increased and stress level increased. 

 

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National Association of Purchasing Management

Annual Buyer-Seller Golf Outing

Thursday, June 5, 2014

The Sawmill Golf Club – Saginaw, MI

This is an opportunity to support another professional organization. The NAPM outing raises money to fund scholarships at Northwood University and they would appreciate your consideration to play in the outing and/or sponsor the outing.  Registration by May 23rd is required.  If interested, contact alec.laorr@dowcorning.com for a registration form. 

18-HOLE SCRAMBLE FORMAT

Shotgun Start – 8:30AM SHARP

Registration – 7:00AM – 8:00AM
Complimentary Driving Range Included
 

$80.00 ENTRY FEE PER GOLFER

Includes Greens Fee, Shared Cart,

Continental Breakfast and Luncheon / Dinner Following

DOOR PRIZES (OPTIONAL)

Gifts of nominal value are accepted for a raffle to be held during dinner. This can be sent to the outing coordinator, Steve Dawe or turned in the morning of the golf outing. 

 
THE SAWMILL GOLF CLUB
19 Sawmill Boulevard

Off Midland Road (M-47) between State St. and Tittabawassee Road

Telephone:  989-793-2692

Spikeless Course & Proper Golf Attire is Required – Visit The Sawmill’s Website at: www.thesawmill.com

Lunch and Beverages Will Be Available for Purchase at the Course. 

Beverages Consumed at The Sawmill Must Be Purchased at The Sawmill.

 
RAIN OUT POLICY

Steak Dinner Will Still Be Held at 1:00 p.m.

Individual Rain Checks for Golf Will be Issued.


January 2014 Newsletter

ASQ Presents!™ – December – 50th Anniversary Celebration
By Beth Hyde

 
ASQ Saginaw Valley Section 1004 celebrated its 50th Anniversary of the Section at Kathleen’s at Apple Mountain on Thursday, December 5th. Shelly Wearn and Anita Kenworthy did an excellent job coordinating this celebratory event.
Everyone received a door prize and awards were given for the following categories: longest distance traveled, most certifications, most senior member present, newest member present, and longest active member. This was given to Monica Levalley who has been active since the late 1980’s. 

 
A Quality timeline was shared which showed the evolution of Quality over the past 50 years and our individual involvement locally. A slideshow was shared showing quality heroes through the generations. Thanks to all who attended for making it a fun evening.

 50th Anniversary Cake

Our honored guests for the evening were Rudy & Sharon Salinger and Karl & Christine Eckerle.

 

  Rudy Salinger, Sharon Salinger, Christine Eckerle and Karl Eckerle


Rudy Salinger, Sharon Salinger, Christine Eckerle and Karl Eckerle

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Section “Fun Facts”

Member Chart

 

Compare our section membership and member retention to other Michigan Sections of ASQ.

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ASQ Presents!™  2 Firefighters, 2 Days, $20 Million – February 13th, 2014

Title:  2 Firefighters, 2 Days, $20 Million

The Grand Rapids Fire Department journey to excellence with lean thinking!

The upcoming presentation will highlight the lean journey of the City of Grand Rapids Fire Department. As an organization with over 150 years of service to the community and steeped in tradition, the GRFD was historically slow to change and quick to embrace their monolithic culture. Much like the rest of the State of Michigan, the city was diving deeper into financial uncertainty and was trying a multitude of management methods to stave off the persistent budget reductions and accompanying personnel layoffs.

Reaching a critical point, a group of local business leaders suggested the municipality employ lean techniques to correct the dated and inefficient systems that had been built over the last several decades. It was at that moment in time that the City of Grand Rapids decided it would do whatever it takes to be an outstanding city.

Fire Chief Laura Knapp sent Rob Pease and Brad Brown to the initial two day training which utilized the “Managing to Learn” text by John Shook. Upon returning to fire administration to begin the process, it was assumed this would be a fairly simple task; all that had to be done was to describe a root problem on an 11 x 17 piece of paper with a proposed solution and prove a sustainable ROI. We very quickly realized the error in our thinking and the sheer amount of work needed to produce a successful and succinct document that contains all pertinent information for a feasible countermeasure.

Months of research, revisions and mentoring sessions by city leadership led to a successful A3 presentation to the transformation advisor committee and city council. This process was able to secure $928,018.00 for new apparatus containing compressed air foam, ergonomic deployment features, much lower operating costs and all the necessary training for implementation. Most importantly the new apparatus will alter the current rigid operational model and start to create a needed flexibility for altered inputs. The annual savings are expected to be $1.3 Million with a lifetime savings of $20.8 Million. This success has spurred numerous other projects in the GRFD and has raised the bar for the City of Grand Rapids.

We look forward to presenting the background information in detail on how the A3 was truly a life ring for the City and how minimal training can elicit a different thought process and approach to problems which can be quickly adopted through an organization. Be it quality control on an assembly line or responding to a structure on fire, early wins such as the Quick Response Vehicle A3 can quickly gain momentum and lead to tremendous results.

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ASQ Presents!™ – April Topic Set

Our final ASQ Dinner before the fall is set.  Our guest speaker is Dr. Lydia Watson, Vice President of Mid Michigan Regional Medical Center Patient Safety and Quality.  Please plan to join us on Wednesday, April 23rd.  The event is planned for a Midland location to be determined.

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Training from ASQ

February 2014 – Upcoming Virtual (online, instructor-led) Courses

Las Vegas, NV – February 2014 – Upcoming Classroom (instructor-led) Courses

La Jolla, CA – March 2014 – Upcoming Classroom (instructor-led) Courses


November 2013 Newsletter

ASQ Presents!™  – December – 50th Anniversary Celebration

Milestone events are important for everybody – even ASQ Sections.  ASQ1004, Saginaw Valley Section, is pleased to present our December 5th Dinner Meeting our 50th Anniversary Celebration, at Apple Mountain in Freeland.

Help us reflect on the evolution of Quality over the past 50 years and our individual involvement locally.  Share your perspective in small group setting as we explore and network.  Take stock of Quality’s past from Shewart to SixSigma, where we might be heading and your personal triumphs along the way.

We will be celebrating the history of Quality and our ASQ section with an interactive slide show – come find your name on our timeline or in one of these questions!

  • How many total certifications are held in our Section?
  • Which member has been active longest? 
  • Will you be the member that traveled the longest distance to attend the Dec 5th meeting?
  • Who holds the most certificates in Section1004 – and why?
  • Who holds the newest certification in our Section?
  • When did you join the section/get certified?
  • Who has met one of the Quality greats (Shewart, Deming, Juran, Ishikawa, Crosby, Shainin, etc)?
  • Can you find a Fellow?
  • Most interesting Quality FunFact or joke (no Mr. Pareto head parodies!). 

All members attending will receive door prizes with special prizes awarded for some of the categories above.

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ASQ Presents – Misconceptions of some probability and statistical concepts

At our November dinner, Dr. Lee shared with us a lot of examples of misconceptions of probability and statistics.  One of his first in depth examples was the “Gambler’s Fallacy.”  This is the phenomena where people feel that if a certain outcome hasn’t occurred in a while, its chances of occurring soon increases.  An example of this would be when a fair coin is tossed four times in a row and heads comes up each time, people will tend to believe that tails is “due,” but in all reality as long as the coin is fair, the chances still remain at 50%.

Another concept that Dr. Lee introduced us to was the “Simpson’s Paradox.”   A famous example of this case, was the Berkeley Gender Bias case.  In the example, the admission figures showed that men applying were more likely than women to be admitted, and the difference was so large that it was unlikely to be due to chance.  When overall data was studied, this appeared true; however, when the data was appropriately broken down by department, the data showed otherwise.  He emphasized that skewed data can lead you to the wrong conclusion.

Dr. Lee shared anecdotes about misrepresenting statistics in the media.  He cited an example where reporters did not understand the difference between an absolute scale and a relative scale and combined numbers to arrive at the wrong conclusion.  In this case, there was some outbreak that impacted 1 out of 100 people in a populous area and 1 out of 4 in a low population area and the story reported a statewide outbreak of  1 out of 8 people. (the rough mathematical average of 1% and 25%). In this case, the problem was overstated by treating the two data with equal weight.

In another case study, he talked about some famous Dutch statistics showing a positive correlation between the number of storks nesting in a series of springs and the number of human babies born at that time.  One may conclude that this is clear evidence that babies are brought by storks; however, any attending our ASQ dinner knows that the trick here is to find the “lurking” factor and that correlation does not necessarily imply causation.

Dr. Lee also gave examples cautioning against the incorrect treatment of “missing data”, stretching a model beyond a valid range, and shared pictures of histograms asking the audience to identify which data set had the higher standard deviation. 

Throughout Dr. Lee’s presentation, he showed many cartoons.  These can be found at www.causeweb.org.  These are available for free.

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Eleven Dow Corning employees pass ASQ Six Sigma Black Belt Certification

In October, Dow Corning announced internally that eleven people had achieved ASQ Six Sigma Black Belt Certification status by passing the four-hour certification exam. Passing this examination is a major milestone on the way to becoming a Dow Corning Certified Six Sigma Black Belt. 

Dow Corning’s strong presence at the Saginaw testing site was a topic of discussion at one of the tables at the October dinner meeting.  There was no consensus on why it is so popular amongst its employees.  Dow Corning does have a project leader career ladder, but that ladder clearly states that external certification by ASQ is not required to meet any level.  It does recommended that project leaders at all levels participate in external programs for skill development and ongoing certification.  It does state that Master Black Belts are expected to obtain ASQ Six Sigma Black Belt certification. So, if it’s not mandated, why do so many seek it?  Here are a few quotes from this fall’s candidates:

“Management support was a pretty big piece for me. Both my Team leader and local Master Black Belt encouraged and supported me in completing the steps toward certification.” – B in Kentucky

 “For me it was validation of my knowledge and ability, a sense of accomplishment in my chosen field and to some extent job security.” – T in Michigan

 S in Wales gave three reasons: “In Dow Corning you do not seem to become a real BB until you have passed the ASQ exam, it’s almost an unwritten job standard. Personal growth, other BBs have stated how much you learn by studying the Primer and I did! I think continual improvement needs to be shown in what you do in your job as well as in projects, walking the talk”

K in Michigan listed a combination of several reasons including demonstrating commitment to the methodology, personal accomplishment and increasing his own personal “brand”

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Get ASQ Certified

2014 ASQ Certification Exams

Prove you’re an expert in your field and become an ASQ certified professional. Register today for one of these upcoming exams!

Exam Date: March 1, 2014
Application Deadline: January 10, 2014

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Lean Six Sigma Training

Announcing an Amazing and Unique Opportunity

 

This course comes with a tablet pre-loaded with MS-Office, Lean Six Sigma Software and Statistical Software which is yours to keep after the workshop!  It will also get you up and running quickly. 

Denver, Colorado
Live Boot Camp January 20 – 24, 2014

Or

LAX Marriott (Los Angeles)
Live Boot Camp January 27 -31, 2014

This boot camp is followed by 3-6 months self-paced e-learning and private mentoring via SKYPE, Conference Call or Email with a private post instructor.

Total Cost: $5750.00
Includes workshop, all materials, tablet and software, certification prep and on-line testing
Most students are happy with the SSD Global Solutions Lean Six Sigma Black or Master Black Certification however some use it to prep from the SME Lean Certification series or the ASQ Six Sigma Black Belt or Master Black Belt courses.

This course counts for PDUs, RUs and CEUs at most universities.

Pre-requisites:  (You must meet one of these conditions to apply):  Certified PMP in good standing, Internally certified (by your company) Green or Black Belt, ASQ Green Belt Certified in good standing, ASQ Quality Engineer in good standing, ITIL or Prince2 certified or 10 years in quality or process improvement.  If you have an MBA and over three years business experience you may also qualify.

To enroll or make additional inquiries about this workshop please contact Alexandra Ramsey at Alex.Ramsey@SSDGlobal.net.  For group rates, military discounts or non-profit considerations contact Drew Anderson at Andrew.Anderson@ssdglobal.net.

Start your career enhancement in 2014!  Check out any of the major job boards to see opportunities in this field.

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Training from ASQ

Why ASQ Training?

Start planning your career development today! As the leading quality training provider for more than 65 years, ASQ offers essential career training in convenient and practical formats. Want to become a more esteemed professional in your field? ASQ courses can enhance your credentials at your current organization and improve your value in the job market.

More of our scheduled offerings are listed below.

For more courses or information, visit asq.org/learninginstitute or call 800-248-1946 and mention promo code EMAILX.

Failure Modes and Effects Analysis – Design (12/3)
Failure Modes and Effects Analysis – Process (12/4)
Developing High-Performance Supplier and Partner Relationships (12/10 – 12/11)
Consultant’s Boot Camp (12/12)
Corrective and Preventive Action (12/18 – 12/19)
Failure Mode and Effects Analysis (FMEA) – Las Vegas, NV (2/17 – 2/18)
SPC Implementation – Las Vegas, NV (2/19 – 2/21)
Systematic Problem Solving for Sustained Improvements with Quality Tools – Las Vegas, NV (2/20 – 2/21)


October 2013 Newsletter

ASQ Presents!™ – October – Lean Warehouse Improvements

At our October meeting, Paddy Hobohm, director of operations for the Midland-based office interior design firm SPACE, Inc., presented his LEAN journey with the help of the Michigan Small Business & Technology Development Center.   SPACE, Inc has been named a Hayworth Best in Class Dealer.

Paddy reviewed some high level Lean application and results and then gave an overview of the Lean toolset advocated by Hayworth.

Two key quick methods for improvement was the focus on eliminating “double handling” and using efficient racking to increase the square footage in the warehouse by going vertical.  This work has allowed them to have one warehouse employee perform the same work that used to take two employees. 

Paddy credited the SBTDC with helping SPACE learn to look for “value and waste” and the handling of material.  He also credited setting clear expectations and employee buy-in as foundational to the improvement process.

He than described the full suite of methods advocated by Hayworth.  This suite of tools is very similar tools popularized out of the Toyota Production System and emphasize continuous incremental improvement while minimizing waste.  These categories were:

HMS – Flow and Pull

HMS – Problem Solving

HMS – Set Up Reduction

HMS – Standardized Work

HMS – Total Productive Maintenance

HMS – Value Add Vs NVA

HMS – Visual Management

HMS – Visual Process Analysis

Paddy concluded his presentation by fielding questions from the audience.  Overall this was a very interactive review of a small companies application and success with Lean principles.

Paddy presents lean tools

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ASQ Presents – Misconceptions of some probability and statistical concepts

Probability and statistics deal with chance, bias and variation. Virtually every decision we make involves the use of chance in our everyday life. Practically most of process control deals with reducing bias and minimizing variation. Some of probability and statistical concepts are counterintuitive, and may be misinterpreted or misused. This talk will present some common misconceptions of various probability and statistical concepts.

Our guest speaker will be Dr. Lee, a statistics professor in the department of mathematics.

His talk will present some common misconceptions of various probability and statistical concepts. 

When:  Monday, November 4th, 2013

Time: 6:00 p.m.

Where: China Palace in Midland

1908 S. Saginaw Road,  Midland, MI 48640 

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On Line Training

The ASQ Learning Institute™ provides you with career enhancing training to help you make an impact in your career and your organization.

Virtual (online, instructor-led) Courses

Integrated Quality Management (November 2013) – Learn how to integrate quality management into your organization’s processes. You’ll leave this course with a draft action plan customized to fit the needs of your business. These concepts are applicable to a wide range of industries including manufacturing, service, education, and healthcare.

Failure Modes and Effects Analysis – Design (December 2013) You will gain a working knowledge of the FMEA process as it is applied to the design of products. Referencing ISO 9001 and TS 16949 standards, this course teaches you the basics of Design FMEA―a critical step in the development or modification of products.

Failure Modes and Effects Analysis – Process (December 2013) You will gain a working knowledge of the FMEA process as it is applied to a manufacturing or service process to determine the potential risk(s) and how to reduce the risk(s). Referencing ISO 9001 and TS 16949 standards, this course teaches you the basics of Process FMEA―a critical step in the development or modification of processes

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Get ASQ Certified

ASQ offers 17 certifications. Most are hosted at your local section two times per year.

The deadline for the December 7th exams was October 18th, but the

late registration deadline is October 23rd! ACT NOW!

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November is World Quality Month

Next month, November, is World Quality Month (WQM). The purpose of World Quality Month is to promote the use of quality tools in businesses and communities. Quality tools, such as flowcharts and checklists, reduce mistakes and help produce superior products. Quality principles could reduce headline-making errors, like food safety, toy recalls, and financial disruptions. World Quality Month calls on people who use quality tools to share their knowledge by submitting their stories to illustrate the value of quality principles.
The WQM website is now live and fully functional go to http://asq.org/world-quality-month.
In addition to the tools, you can submit your internal and/or external events that celebrate quality in the months of October or November. Also, submit knowledge resources—case studies, best practices, quality tools, success stories, or anything you want to share with the world. This is a great opportunity for your member unit or the organization you work for to be seen on the global stage.

What’s New for 2013:

  • Quality on LinkedIn: You can add “World Quality Month” as a skill on LinkedIn and encourage others to endorse one another for that skill. This is a quick and easy way to generate buzz around WQM and to get your fellow quality professionals involved.
  • The site’s homepage has a live twitter feed that will capture all tweets tied to WQM hashtags, including the general WQM hashtag (#wqm13) and the two new programs for this year:
    • Quality Lasts: A photo contest using a special Twitter hashtag (#qualitylasts). The contest is running from October 1-31 with voting (using the poll on the homepage) in November. A team of ASQ staff and possibly others will vote on a short list of photos and the public would vote on the finalists. The prize is a Canon PowerShot SX260 HS 12.1 MP CMOS digital camera. A collage of photos will be placed on the microsite and/or made into a .JPEG and placed on the microsite, shared via social media, etc. The contest rules are posted on the WQM site homepage.
    • Quality Moments: Tweets using the #qualitymoments hashtag on quality success stories or “Quality Lasts” but without the photos. There is no contest component. Longer stories can be submitted as a MS Word document and placed on the “Success Stories” page. This feature will run through December.
  • Quality Progress (QP) Favorite Quality Quote Memorabilia: QP will feature a special section in the November issue with a list of quality quotes. You can either choose your favorite quote or create one using a special “quality quote builder tool.”  A link to this tool will be on the WQM site prior to November.

 

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Section Birthday Milestone – SAVE THE DATE

Did you know that our ASQ section was formed 50 years ago? 

Our December Dinner Meeting will focus on the celebration of this major milestone.

SAVE THE DATE.  Thursday, December 5th.


September 2013 Newsletter

ASQ Presents!™October – Lean Warehouse Improvements

When faced with the challenge of outgrowing their warehouse storage capacity, Paddy Hobohm, director of operations for the Midland-based office interior design firm SPACE, Inc., decided it was time for a fresh perspective and a new method of managing their capabilities.

“We were so focused on working in the business that we overlooked the importance of finding a better way to serve the needs of our customers,” Hobohm said. “To pave the way for improved efficiencies and greater customer value we needed a fresh pair of eyes to bring a new perspective to our operations.”

To make this happen, Hobohm was directed to contact Kevin Kuhl, growth group specialist, for the Michigan Small Business & Technology Development Center (MI-SBTDC) Great Lakes Bay Region. Through their work together, Hobohm and Kuhl were able to enhance the organization of the office components and fixtures stored for their customers, and introduced lean storage practices to improve the efficiencies of their warehouse storage capabilities. This led to a consolidation and automation of inventory, provided an increase in available storage space, and reduced delivery turn-around time by more than half.  Working with Kuhl also supported the creation of a showcase storage facility at their Midland location, an improved staging area and the consolidation of warehouses.

Please join on us Monday October 7th, at Bart’s in Bay City to hear their story.

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Section Birthday Milestone –
SAVE THE DATE

1963 was an important year in history.  Martin Luther King delivered his “I have a dream speech.” President John F Kennedy was shot and killed in Dallas.  “Lawrence of Arabia” was awarded Best Picture.  The Dodgers beat the Yankees in the World Series; the Celtics beat the Lakers in the NBA Finals; and the Blue Jays beat the Red Wings in the Stanley Cup Finals.  Beatlemania was taking hold in the UK and The French Chef with Julia Child debuted on educational television.

But did you also know that our ASQ section was formed? 

Our December Dinner Meeting will focus on the celebration of this major milestone.

SAVE THE DATE.  Thursday, December 5th.

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November Meeting  (November 4th, 2013)

Probability and statistics deal with chance, bias and variation. Virtually every decision we make involves the use of chance in our everyday life. Practically most of process control deals with reducing bias and minimizing variation. Some of probability and statistical concepts are counterintuitive, and may be misinterpreted or misused.

 Our guest speaker will be Dr. Lee, a statistics professor in the department of mathematics.

 His talk will present some common misconceptions of various probability and statistical concepts.

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Back to School Season – Don’t Forget Your Own Personal Development

Please consider this learning opportunities from SSD Global Solutions and ASQ Learning Institute

Don’t have time to “sharpen the saw” but need education quickly?  Sign in to our teleconference on Project Management and Process Improvement. Only 5 seats left!

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Title:                Project Management and Process Improvement Virtual Symposium

When:             October 25, 2013

Time:               9:00 a.m. – 4:00 p.m. Central Time (US)

Cost:                $139.00

What:              Four 90 minute telephone lectures with breaks between topics:

Introduction to Lean & Agile Project Management
How to Deal with a Difficult Boss or Co-Worker

How to Achieve “Buy-In” for Your Ideas or Projects

Simple Statistics: Tips and Tricks to Make You Seem Like a Pro (includes templates for Excel)

How to Register:  Go to www.SSDGlobal.net to the Contact Us and On-Line Registration Page (at the top).  Page down a little if necessary and click on the Pay Now button.  On the left hand side enter PM-PI Symposium 10/25/13 for the description.  Below that enter $139.00 for the price.  On the right hand side if you don’t have a PayPal account and don’t want one just choose Don’t have a PayPal Account.  This will take you to the typical credit card page.  Finally, email me, Andrew.Anderson@ssdglobal.net, and tell me you registered.  I’ll send you a receipt and put you on my list to receive the call information and PowerPoint presentations closer to the symposium date.

Quick announcement: We still have a couple of spaces in our October 7th Denver-based workshop:  LSS Green/Black Belt Combo Certification Workshop.  If you are interested in details  contact Alex.Ramsey@SSDGlobal.net.

There only a few seats left in this symposium so if you are interested sign up soon!

 

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The ASQ Learning Institute™ provides you with career enhancing training to help you make an impact in your career and your organization. Take advantage of member pricing, and register for one of these upcoming courses. To register, click here or call 800-248-1946 and provide promo code MFGEM.

Virtual (online, instructor-led) Courses

Meeting FSSC 22000 Requirements Using ISO 22000 (October 2013)

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Detroit Section Opportunity

Title:        “Taking the Mystery Out of the Stock Market to Help Manage your 401K and Financial Future”

When:      Saturday, October 5th, 2013

Where:     Club Venetian Banquet and Conference Center.  29310 John R. Road, Madison Heights, Michigan 48071

Time:       7:30 a.m. – 3:30 p.m.

Cost:        $25/person

 *** PRE-REGISTRATION IS REQUIRED ***

To register, send an email to Elizabeth Hanna: elizhy2k@hotmail.com

Earn 0.80 Recertification Units (RU’s) –

Agenda

7:30         8:00         Registration/Networking

8:00         8:15         Opening Remarks; Agenda Review; Section Announcements

8:15         9:30         Introduction to the Stock Market, Definitions

9:30         9:45         Break

9:45         12:00       Practical Strategies for the “One Minute Investor”

12:00       1:00         Lunch (Provided)

1:00         2:15         How do I manage individual investments

2:15         2:30         Break

2:30         3:30         Succession Planning

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Looking To Get More Involved?

Our ASQ board is still looking to fill some board positions. These positions will finish a term of July 1 to December 31, or can fill a full year term for all of 2014.

Featured this month is the Voice of Customer (VOC) chair – The person in this role responsibilities include working with leadership to collect and utilize voice of the customer data to recommend appropriate programs and services.

If you have an interest in this role, or other ways to get more involved, please contact Alec Laorr (alec.laorr@dowcorning.com).


July 2013 Newsletter

I’ve Been Downsized.  Now What?

April’s dinner meeting featured Kristina Marsh discussing her experience of being downsized and moving on.  After the immediate shock of losing her job after 14 years at Dow Corning including 10 years in marketing, she described her approach on what to do next. 

She started putting her thoughts into a blog, which to her surprise generated 2200 hits in 15 countries. 

You can visit her blog at:

http://www.kristinamarsh.blogspot.com/

Within Dow Corning, she considered herself a change agent.  But who was she outside of Dow Corning?  She started on a journey of self discovery to find out what her personnel brand was.

She decided to ask former colleagues and supervisors what they thought about her.  She wanted to find out what her brand attributes are.  

One word that she continued to hear was that she was “insightful.”  She encouraged the group to think about “What is your word?”

She introduced the term thought leader.  That is someone who you  think of when they are looking for an attribute.  For example, if I said “genius” would you think of someone like Albert Einstein? 

She gave us basic tips on becoming a thought leader.  You need to be consistent in your brand promise.  How do you do that?  Make promises you can keep – be true.

So, where has this journey taken Kristina? She has started her own consulting firm.

In 2013, she launched Marketing Flexibility, LLC, a flexible, strategic marketing resource company. Want to connect? You can contact her at kris@marketingflexibility.com.

Overall it was a very engaging dinner meeting on a very difficult topic.

 

Kristina

Kristina Marsh Explains Personal Branding

 

First Impressions – ASQ World Conference – “Managing Change”

by Anita Kenworthy, CSQE, PMP     Saginaw Section Treasurer

After many years being involved with our local ASQ Saginaw chapter, I finally got the chance to attend my first ASQ World Conference held in Indianapolis, Indiana (May 4 to May 8th).  As a board officer of the Saginaw section, I participated in the Leaders Institute on a Saturday, May 4th.   Wake-up call was the 35,000 Marathon racers who came to downtown Indianapolis to participate in the 5k / 2k races.  Broadcast speakers were setup right outside in the street blaring 60’s music at 6am to get the runners ready.  It sure got me moving and ready for a long exciting day to hear what our ASQ President and ASQ Board had to say on the movement of ASQ Global.   Some main themes that I gathered was on how ASQ Global has reached out to many regions of the world to build quality professionals / increase quality certifications and expand the quality network into many countries who had not heard of what ‘quality’ is all about in our everyday lives.   Our current and incoming ASQ Presidents are excited and motivated to share with us their key objectives:

     1)        Increase ASQ impact

     2)       Grow individual / organizational members and increase loyalty

     3)       Grow operating revenue

     4)       Improve key process and key project performance

     5)       Improve employee and member leader engagement

One new concept that ASQ board shared with us was the sense of ‘servant leadership’, essentially to serve our members (you, who are reading this article).  It is a way of looking at leadership and life and identifies and meets the needs of others, focusing on well-being/ community involvement/ creating trust.

As I attended the workshops meetings held throughout the conference, I was most impressed with the breadth and depth of how quality is involved in making a change.  We, as quality professionals, are motivated to push processes/ continuous improvement and build in quality in our work places. Lastly, the final night was a Networking event where I met several people on their first time to a conference from their countries:  Australia, Columbia, Mexico, and Trinidad.  It was a gentle reminder on how “ASQ Global” is reaching out and building the common quality principles that we all share.

One final note:  ASQ Global State of Quality Research  took almost a year and half that covered 2000 survey responses from organization in more than 22 countries.  This research is the first time to look at global state of quality among many companies.   For more information, go to  ‘www.globalstateofquality.org”  on  ASQ website.

Section Board Positions Announced

At the ASQ board meeting held May 16th, thirteen board positions were filled. 

These positions will serve a term of July 1 to December 31.

Mandatory Board positions:

Section Chair – Beth Elaine Hyde

Secretary – Shelly L. Wearn

Membership Chair – John K. Hickey II

Treasurer  – Anita M. Kenworthy

Internet Liaison  – Peter M. Hudeck

Auditing Chair – Adrian Grigoras

 

Additional Board positions:

 

Program Chair – Alec Laorr

Student Branch Counselor – Curtis H. Pawloski

QMP Chair – Beth Elaine Hyde

Examining Committee Chair –  John K. Hickey II

Newsletter Editor  – Alec Laorr

Recertification Chair –  Mark B. Ouellette

Nominating Committee Chair – Lori A. Seguin


March 2013 Newsletter

Reasoning Backwards

March’s dinner meeting featured Gregg Young, author of three books including his latest “Reasoning Backward: How Sherlock Holmes Can Make You a Better Problem Solver.”  Gregg demonstrated how thinking like Holmes (and using approaches of Dorian Shainin) can help you transform observation into deduction into knowledge.  By reasoning backward (versus starting with an infinite brainstormed list of possible root causes) you can focus quickly.  This methods aligns well with a quote from Holmes that “Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth.”

There are seven tactics central to the thought process:

  1. Always have a blank mind
  2. Have sufficient data
  3. Find the vital few, the critical factors
  4. Draw inferences from the data
  5. Be unemotional
  6. Never guess
  7. Write or state your conclusions

Gregg demonstrated several tools that match these tactics.  By “splitting” data, you can methodically keep cutting your search area in half.  Several exercises demonstrated this including identifying a randomly selected playing card by asking six yes or no questions.  He also showed tools like multi-vari charts and decision trees.

The presentation ended with case studies where paired comparisons yielded statistically significant conclusions.  The object here is to use consistent differences to your advantage in drawing conclusions and the math is simplified by using a method of Tukey’s End Counts.  The tool is very simple and can generate strong root causes with very little data (total end counts of seven yield 95% confidence).

Contact Gregg at gregg@youngassocinc.com

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Gregg Young as Sherlock Holmes

 

2013 World Conference

This year’s ASQ’s World Conference on Quality and Improvement is a short drive away in Indianapolis.  The event is May 6-8, 2013 and focuses on Managing Change.  This year’s conference is themed “Through Change Comes Improvement.”

At the conference, you will learn best practices, successes, and proven techniques from keynote speakers and presenters representing an array of countries, backgrounds, and industries.  It features sessions and workshops from several quality disciplines, the conference highlights the positive impact that quality can have on your business, your community, and your world.

Connect with quality leaders from around the world at this year’s World Conference.

Visit wcqi.asq.org to begin your registration.

 

Section Board Positions

This year’s current board positions expire on June 30.  In the past, these one year terms ran from July 1 to June 30, but this year ASQ is re-aligning the fiscal year to a calendar year.  We are looking for candidates to fill board positions.  These positions will serve a term of July 1 to December 31.

Mandatory Board positions include:

Section Chair – Serve as chief executive officer of the section. Oversee all aspects of section management and lead all member leaders. Function as primary contact for regional director and headquarters

Secretary – Document section business and maintain records of the section. Serve as the official correspondent of the section.

Membership Chair – Recruitment and retention efforts.

Treasurer  – Oversee section funds. Maintain accurate section financial records. Report on financial condition of the section at times directed by the bylaws and policies and procedures. 

Internet Liaison Chair – Develop and maintain a continuous reliable source for member unit information via the Internet.

Audit Chair – Coordinate and manage the audit of section financial information as determined by society policies and procedures.

Other Board positions include:

Programs (dinner meetings) – Plan and implement member unit programs and activities.

Student chapter chair –  Coordinate and oversee any ASQ Student Branch by serving as the liaison between the sponsoring section and the branch while mentoring the student leaders in the management of the branch.

SMP (QMP) chair – The quality management process (QMP) emphasizes the importance of: Assessing member needs and expectations; Developing an annual business plan and operating budget; Measuring member units performance.

Examining/Proctor –  Advises division members on the qualifications of advancement in membership grade and makes recommendations to the Society’s Examining Committee Chair for advancement in to the membership grade of Fellow.

Newsletter Editor  – Ensure that members receive an informative newsletter on a consistent and timely basis by coordinating the content, publication and mailing of the newsletter in a manner consistent with the member preferences for communication.

Publicity chair – Ensure that section meetings and programs are publicized through a variety of media outlets reaching the membership and local community in a timely manner.

Recertification –  Coordinate and manage section activities related to ASQ’s recertification program. Help section members with the recertification process.

Voice of Customer (VOC) chair – The person in this role responsibilities include working with leadership to collect and utilize voice of the customer data to recommend appropriate programs and services.

Nominating chair – Identify and nominate, with the nominating committee, qualified individuals for the minimally required elected positions as listed in the division management agreement or the section operating agreement.

Board positions earn RU credits towards recertification (full year terms are 2.0 credits for elected officials and 1.5 credits for member leaders).  Nominations and elections for this years positions are planned for April.

If you have an interest in either of these roles, please contact John Hickey (jhickey@duro-last.com).


Feburary Newsletter

Section Loses Long Time Friend

The Saginaw Valley Section of the ASQ was saddened by the recent passing of our esteemed colleague, Dr. Shantakumar Palaniswami.  He was known as just Kumar to all of his many friends.  Kumar served in many capacities during his long association with the ASQ.  Professor Kumar was an outstanding leader in the Business School at Central Michigan University.  Regarding the ASQ, Kumar is best known for his work with the Central Michigan University Student Section. 

The members of Saginaw Valley Section of the ASQ offer our condolences to Kumar’s immediate family and his extended CMU family

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